Returns & Refunds

If you are not completely satisfied with your order, you have 14 days to return your purchases to us

How do I return to France?

1. Connect to Hortence.fr and go to the "my orders" section to make your return request.

2. Click on "make a return"

3. Select the item(s) to return

4. Validate the request

5.Download and print your pre-paid label as well as your return slip to slip into the box of your choice

6. Your package is now ready to be shipped!

How do I return to Europe?

Return costs are your responsibility.

1. Connect to hortence.fr from a computer and go to the "my orders" section

2. Click on "make a return"

3. Select the item(s) to return

4. Validate the request

5. Print your return form and slip it into the box of your choice

6.Your package is now ready to be shipped.