Refund policy

RIGHT TO RETRACT

The Customer has a period of 14 (FOURTEEN) days to exercise his right of withdrawal and request a return for the Product(s) he has ordered.

The withdrawal period runs from the date of delivery of the Products to the delivery address indicated by the Customer, and in the absence of the latter, from the date of first presentation of the package containing the Products.

The Customer then has a period of 16 (SIXTEEN) days to return his package, by post, by carrier or at a Collection Point to the following address indicated in article 15 of these general conditions of sale.

The following products are neither exchangeable nor refundable: customizable products.

Returns are free in Metropolitan France for the Customer, provided that the Seller is returned the delivery note issued by the latter's Customer Service.